Tips for New Buyers

3 06 2009

Howdy Spooky Kids,

We all were new someday in SL. Also beside even explore places at first time, we got our first shopping once, even if it was a freebie.

When you somehow get lindens, your next step is to spent them in some interesting item you find around the metaverse. After you get your most wanted stuff, some stuff may happen (not that i am saying that this will happen), in some cases, some item may have some glitch or you need help to set up them, and you don´t know how. Well, as a worried customer, you want to contact the creator somehow to make him/her help you out with this. Some IMs the creator or sends NOTECARDS to them, but unfortunally, in most cases, with incomplete information on the title notecards, as some of the merchants have a HUGE mass of messages in a day, the messages may be capped because of some reasons:

– Merchants also participates in Groups. Hunts/Malls/Fashion, etc groups generate notices. They can disable it but it´s not an obligation, if they desire to have the news from the other people. Notices is stated as like normal IMs , resulting the mass capped message that will be on the creator´s box.

– Greeters that send green texts to the owner –  (AKA traffic stats bots) wich send to the merchant´s mailbox a list of people who have recently visited his place, in every minute. This mass message may up ending capped messages too.

– Worried Customers trying to contact the Merchant: People stay calm. The most secure way to contact the merchant is only sending them a notecard. Instant mass IMs may up not appearing at his viewer and some cases doesn´t even go to the mailbox. Don´t blame us if you just send Instant messages and end up not getting any response. It´s not that we are avoiding it, it´s just really we don´t receive AT ALL.

About Sending a CORRECT NOTECARD to be visualized by the merchant:

– Try always to add your issue on the TITLE LINE. If possible with your avatar name, to rapidly contact you. Most of “New Note” notecards end up confusing us and not having the properly priority. When we see it´s a serious issue we try to get online soon as possible, if not we just wait for the time we get able to connect. And some people doesn´t even read because they might think it´s mall invitation notes.

– If you can´t find the item you bought: Try always to use the INVENTORY SEARCH form on the Inventory window. Look up for the name of the item you bought, and if it was recent, you can look up on the “Recent Items” tab.

– Some people are lazy to create their own notecard and rewrite inside of other avatar´s notecard and send it to the merchant anyway, with no title or identification. and may end up we getting contact with the wrong person. That´s why we ask for your SL name on the NC title.

-If you are looking for simple scripts, you may have a look on the Official Second Life Forums or SL wiki, you may up finding them for free instead of paying much for an item that you can get for free.

– When navigate on the Xtreet website, if you had any issue with online purchase, try always contact support first than send rude messages to the merchant blaming them because of the miss delivery. Most of time miss deliveries are caused of some lag in Xtreet – Xtreet Magic box communication. How to contact support – https://www.xstreetsl.com/support.php

– Be Respectful no matter what the situation is. As we aren´t on face to face, we always want the best for our customers, don´t assume the worst happened, give the merchant one or two days to contact you back before you get on nervous. As you may know, we all do have a Real life and sometimes things may gets us in surprises.

There are some few tips to have a hapilly and safely shopping in sl, in world or online, trying to following them you may get the things sorted out very easily with no  confusion at the end. I am sure lots of merchants wants to express everything like it´s written here but in our profiles we don´t have much space for it, so don´t think when we say “send your issues by notecard” or something like that, we don´t want to be rude or arrogant. We want to help you, just help us too to reach you in the easy way.

That´s all for now!

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3 06 2009

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